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Everything you need to know about Buy Egypt — step by step

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Shopping & Buying

6 article(s)

1Use the smart search bar at the top — supports instant and voice search
2Use filters to narrow results (category, price, governorate)
3Browse categories from the main shop page

1Select the product and click "Add to Cart"
2Go to cart and review products and prices
3Enter shipping address
4Choose payment method and confirm order

1Visa / Mastercard
2Vodafone Cash
3Etisalat Cash
4Orange Cash
5Fawry (online or at any branch)
6Cash on Delivery (+10 EGP additional fee)

1Enter the coupon code in the "Discount Code" field during checkout
2Click "Apply" and the discount will be applied automatically
3The discount appears in the order summary before confirmation

1Go to "My Orders" page in your account
2You'll see the status of each order (Pending → Confirmed → Shipping → Delivered)
3Click on the order to view tracking number and shipping details
4You'll receive automatic notifications at each update

1After receiving the product, go to the order page
2Click "Write a Review" next to the product
3Choose the star rating and describe your experience
4You can add product photos

Business Directory

3 article(s)

1Use instant search or browse by category (24 main categories)
2Filter by governorate (27 governorates) or city
3View results as list, grid, or map

1From the business page, click the phone number to call directly
2Click the WhatsApp icon to chat via WhatsApp
3Use the message form to communicate within the platform

1From the business page, click "Write a Review"
2Choose star rating (1-5)
3Describe your experience in detail
4You can add photos

Booking Services & Appointments

3 article(s)

1Search for the business (doctor, restaurant, salon, etc.)
2Click "Book Now" from the business page
3Choose the service type and suitable time
4Choose delivery method (on-site or delivery)
5Confirm booking and pay online or on arrival

1Pending — waiting for business owner confirmation
2Confirmed — booking accepted
3Preparing — service is being prepared
4Ready — service is ready
5On the way — being delivered (for home deliveries)
6Done — service completed

1From My Bookings page, select the booking
2Click "Cancel" or "Modify" before business owner confirms
3For online payments, refund is processed within 7-14 business days

Shipping & Delivery

3 article(s)

1Times vary based on seller and buyer locations — the following are estimates
2Cairo / Giza: 1-2 business days
3Delta: 2-3 business days
4Upper Egypt: 3-5 business days
5Canal: 2-3 business days
6Sinai: 3-5 business days
7We work with 3 shipping partners: Bosta, Aramex, and Wasalha (Egypt Post)

1Cairo / Giza: 45 EGP
2Delta: 55 EGP
3Upper Egypt: 65 EGP
4Canal: 55 EGP
5Sinai: 75 EGP
6Remote areas: 85 EGP
7Cash on Delivery: +10 EGP

1From the order details page you'll find the tracking number
2Click it to follow the shipment status in real-time
3You'll receive notifications at each shipment status update

Returns & Refunds

3 article(s)

1You can return the product within 14 days of receipt
2The product must be in its original condition with packaging
3Digital and personal products are non-returnable

1Go to the order details page
2Click "Request Return" next to the product
3Choose the return reason and write details
4After approval, a return shipment will be arranged

17-14 business days after receiving the return
2The amount is refunded to the original payment method
3You can open a dispute if the refund is not processed within the specified period

Loyalty Points & Referrals

3 article(s)

1Earn 10 points for every 1 EGP you spend
2Use points to get discounts on your next purchases
3Track your balance from the Loyalty page in your account

1Bronze — Basic level (0 - 999 points)
2Silver — Extra benefits (1,000 - 4,999 points)
3Gold — Exclusive discounts (5,000 - 19,999 points)
4Platinum — Top benefits (20,000+ points)

1Share your unique referral link with friends
2Earn a reward for every purchase your friend makes
3Track your referrals and earnings from the Referral page

Can't find what you're looking for?

Contact us and we'll help you as soon as possible

orders@buy.com.eg