Frequently Asked Questions

Buy Egypt (buy.com.eg) is a 100% free Egyptian platform combining two systems in one place:

All platform services are free for everyone — shoppers, activity owners, and store owners.

Yes, completely. No listing fees, no monthly subscription, no paid plans. The only fee on the platform is a flat 10% commission charged only when a booking or order is completed — you don't pay before you earn.

Yes, Buy Egypt covers all 27 Egyptian governorates and over 305 cities. From Cairo and Alexandria to Aswan and Sinai.

You can reach us via:

Working hours: Sunday — Thursday, 9 AM — 6 PM

Currently you can use Buy Egypt as a Progressive Web App (PWA) — add the site to your home screen and use it like an app. iOS and Android apps coming soon!

Yes! Cash on Delivery is available with a small extra fee. We also accept Visa/Mastercard, Vodafone Cash, Etisalat Cash, Orange Cash, and Fawry.

From the "My Orders" page in your account, you'll find the status of each order and tracking number. We also send notifications at each shipment status update.

You can return the product within 14 days of receiving it, provided it's in its original condition. Each store sets its detailed policy on its page. Merchant earnings are released 0 days after your delivery confirmation (return-window guarantee).

Use the smart search bar on the homepage or directory page. You can search by name, category, or governorate. You can also browse all categories and 27 governorates from the "Explore Directory" page.

From the business page, click "Book Now". Choose the service type and time slot, then complete the booking. You'll receive a confirmation. The platform's 10% commission is deducted from the business owner only when a booking succeeds.

From the business page, click "Write a Review". Choose the star rating and describe your experience. You can also add photos. All reviews are real — from customers who actually purchased or booked.

Completely free for customers. The business owner pays a 10% commission only after the booking succeeds — no fees on the shopper.

Yes, we use the Paymob gateway certified with PCI DSS. We don't store your card details — they're handled directly through the encrypted payment gateway.

All transactions are encrypted and secure via the Paymob gateway.

After the return request is approved, the refund is processed within 7-14 business days to the original payment method.

Shipping is via Bosta across all Egyptian governorates. Some merchants offer self-delivery within a specific range — the option shows in the cart before checkout.

From the order details page in your account, you'll find the tracking number. Click it to follow the shipment status in real-time.

Listing is 100% free — you pay a 10% commission only when a booking succeeds.

No setup fees, no subscription — 10% commission is deducted on delivered orders only.

One flat 10% commission on every completed transaction:

No commission on cancelled orders, returned products, or bookings that didn't complete.

Earnings unlock 0 days after the customer confirms delivery (store order) or attends the appointment (activity booking). This guarantee window protects both merchant and customer from return issues.

Minimum withdrawal 50 EGP — no fees on Vodafone Cash, InstaPay, or bank transfers.

From the merchant dashboard:

You can also bulk import via CSV.

No. The platform is 100% free with no tiers or plans. The only fee is the flat 10% commission on completed transactions. This is final — no hidden subscriptions, no variable fees.