How to return a product?
You can now return/exchange your product by contacting us by following these steps:
Choose the number of products you want to return/exchange, and specify the reason in detail with a photo or video of the product problem with a photo of the shipping policy to help us solve the problem quickly.
Submit a return/exchange request by contacting us through the hotline on WhatsApp Click here
When can products be returned to eBay?
Products sold on eBay can be returned if they do not match what you ordered.
It can be returned within 14 days if the product is damaged or does not match, and products cannot be returned otherwise from the date of receipt.
Please note that return requests for damaged products will be accepted within 14 days from the date of receipt. If damage or a problem is encountered in the product after 14 days from receipt
After 14 days, we will not be able to accept returns.
How to send product to eBay?
After confirming the return request, the return will be received from the address registered with us.
Can products be returned after the return period has expired?
Unfortunately, the product cannot be returned after 14 days of receipt.
If my refund request is confirmed, how and when will the refund be processed?
The process of refunding the value of the product to the customer begins after the quality inspection result of the returned product and its acceptance. The quality inspection process takes a maximum of 8 working days from the date of receiving the returned product by Pay. After completing the inspection process.
Otherwise, the amount paid will be refunded according to the following table. The methods of refunding the value of purchases vary according to the payment method. Please note that if you choose a purchase voucher, we cannot exchange the voucher for cash again.
Ways to refund purchases
Payment methods used | Ways to refund purchases |
---|---|
Cash on delivery | Transfer to e-wallet: Al Ahly Cash - Vodafone Cash* |
credit card | Credit card transfer from 7-14 business days |
Purchase voucher | Purchase voucher |
If the customer is not reached to return the amount in cash within a maximum period of 2 days, the amount will be converted into a purchase voucher, and the customer will not have the right to claim it in cash again after that.
How to refund purchases | Time taken after quality inspection is completed |
---|---|
e-wallet | 7 working days |
Purchase voucher | 24 hours |
Bank transfer | 6 working days |
Transfer to credit card | 7-10 working days |
Do I have to return the entire order?
It is not necessary to return the entire order, but only the desired product can be returned.
Should I return the free gift if I request a return?
Yes. The free gift must be redeemed.
If I purchase a product during sales or using a voucher, how much will I get refunded?
For products purchased during sales, the same amount paid will be refunded to you and not the original value of the product.
For example: If you purchase a product during the sale for 20 pounds and its original value was 40 pounds, the value of 20 pounds will be refunded to you.
Do I have to pay shipping costs in case of returning the order?
There are no return fees for products.
Are the shipping costs refunded when returning the product?
Free return of the product and no shipping costs will be deducted
What should I do if I want to exchange a product and it is sold out or unavailable?
The return request must be made within 14 days from the date of receipt of the order, and we will send a representative to you to receive the product from your address.